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Communications Center Management

2025 APCO International Annual Conference

Communications Center Management

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  1. Adam Timm Assess Your Center's People Orientation: A Path to Success
    Assess Your Center's People Orientation: A Path to Success
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    • Presenter(s): Adam Timm;
    • Session Length: 60 minutes
    • Date: Jul 27, 2025
    • Description: Is your 9-1-1 center truly people-oriented? This... Read More
  2. Tamara Bell & more Beyond DEI: Creating a Culture of Belonging
    Beyond DEI: Creating a Culture of Belonging
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    • Presenter(s): Tamara Bell; Tipi Brookins; Dru Clarke; Lynette Dawkins;
    • Session Length: 60 minutes
    • Date: Jul 28, 2025
    • Description: A critical conversation with 9-1-1 leaders who... Read More
  3. Stephen Sutton & more CHANGE: The Uninvited Guest
    CHANGE: The Uninvited Guest
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    • Presenter(s): Stephen Sutton; Brad Flanagan;
    • Session Length: 60 minutes
    • Date: Jul 27, 2025
    • Description: Change is an inevitable part of life. It can... Read More
  4. Catherine Wix Continuous Improvement for Your ECC
    Continuous Improvement for Your ECC
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    • Presenter(s): Catherine Wix;
    • Session Length: 60 minutes
    • Date: Jul 30, 2025
    • Description: Feeling stuck every time a new challenge pops up... Read More
  5. Heather Joyner & more How Mismanaged Conflict Affects Retention
    How Mismanaged Conflict Affects Retention
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    • Presenter(s): Heather Joyner; Christine Buchanan;
    • Session Length: 60 minutes
    • Date: Jul 30, 2025
    • Description: When Telecommunicators leave, they often cite... Read More
  6. Matt Harwell Leaving A Legacy: An Infinite Mindset in 911
    Leaving A Legacy: An Infinite Mindset in 911
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    • Presenter(s): Matt Harwell;
    • Session Length: 60 minutes
    • Date: Jul 29, 2025
    • Description: Every day, each one of us has a chance to make a... Read More
  7. Jeff Lurie Level Up Leadership
    Level Up Leadership
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    • Presenter(s): Jeff Lurie;
    • Session Length: 60 minutes
    • Date: Jul 30, 2025
    • Description: "Level Up Leadership" for public safety... Read More
  8. Nick DiCicco & more Line of Duty Death - A Director's Perspective
    Line of Duty Death - A Director's Perspective
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    • Presenter(s): Nick DiCicco; Lisa Rapitis;
    • Session Length: 60 minutes
    • Date: Jul 27, 2025
    • Description: Join Director Nick DiCicco and Deputy Director... Read More
  9. Kristin Gonul Managing A Multigenerational Workforce
    Managing A Multigenerational Workforce
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    • Presenter(s): Kristin Gonul;
    • Session Length: 60 minutes
    • Date: Jul 30, 2025
    • Description: This course will introduce supervisors to the... Read More
  10. Jordan Yates & more Recruiting Outside of the Box
    Recruiting Outside of the Box
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    • Presenter(s): Jordan Yates; Laramie Scott; Kylie Slayton;
    • Session Length: 60 minutes
    • Date: Jul 29, 2025
    • Description: During this one-hour session, join APCO's Young... Read More
  11. Christopher Cross & more Retaining Talent: The Power of Stay Interviews
    Retaining Talent: The Power of Stay Interviews
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    • Presenter(s): Christopher Cross; Arin Stong;
    • Session Length: 60 minutes
    • Date: Jul 27, 2025
    • Description: An impactful review of how jurisdictions can... Read More
  12. Kylie Slayton Turning Off When You're Expected to Always Be On
    Turning Off When You're Expected to Always Be On
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    • Presenter(s): Kylie Slayton;
    • Session Length: 60 minutes
    • Date: Jul 28, 2025
    • Description: As leaders, we're expected to always be... Read More
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