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2025 APCO International Annual Conference
Frontline Telecommunicator

Frontline Telecommunicator

2025 APCO International Annual Conference

Frontline Telecommunicator

JaCorey Glaude

Gone W/ The Wind Fabulous Lessons from the Golden Brick Road

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Presenter(s): JaCorey Glaude;

Session Length: 60 minutes

Date: Jul 30, 2025
Description: Defying gravity may seem impossible, but... Read More
Kathryn Rifenbark & more

How Child Sexual Exploitation May Present in 911 Calls

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Presenter(s): Kathryn Rifenbark; Lanae Holmes;

Session Length: 60 minutes

Date: Jul 27, 2025
Description: As the national clearinghouse & largest child... Read More
Alberto Valbuena

Introduction to Fire Service & Communications

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Presenter(s): Alberto Valbuena;

Session Length: 60 minutes

Date: Jul 27, 2025
Description: The aim of this course is to familiarize 9-1-1... Read More
Gary Hill

Is Your Call Taking Creating Positive Ripples?

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Presenter(s): Gary Hill;

Session Length: 60 minutes

Date: Jul 30, 2025
Description: During this course, we look at what we do day in... Read More
Brittney Amara Rust

Psychology 101- How to Talk to Those in Crisis!

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Presenter(s): Brittney Amara Rust;

Session Length: 60 minutes

Date: Jul 29, 2025
Description: As 911 Call takers and Dispatchers, we often find... Read More
Tony Keefe & more

Teamwork and Collaboration

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Presenter(s): Tony Keefe; Travis Solem;

Session Length: 60 minutes

Date: Jul 29, 2025
Description: Behind every successful 911 response is a team of... Read More
Sharon Miller

This is Going to Court: Customer Service on Trial

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Presenter(s): Sharon Miller;

Session Length: 60 minutes

Date: Jul 27, 2025
Description: This session highlights the critical role of 911... Read More
Matt Gruenwald

Unlocking The Spectrum

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Presenter(s): Matt Gruenwald;

Session Length: 60 minutes

Date: Jul 30, 2025
Description: With autism rates rising both nationally and... Read More
Crystal Lawrence & more

What is NG9-1-1: Fact or Fiction

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Presenter(s): Crystal Lawrence; Stephen Devine;

Session Length: 60 minutes

Date: Jul 28, 2025
Description: This session will briefly introduce key concepts... Read More
Sheila Hanna Kirkland

When The Emergency Is Your Own

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Presenter(s): Sheila Hanna Kirkland;

Session Length: 60 minutes

Date: Jul 27, 2025
Description: Sheila never expected her career in public safety... Read More