Effective Training Programs: A Guide to Excellence
- Presenter(s): Lori Henricksen
- Session Length: 60 minutes
- Date: Jul 29, 2025
A well-structured training program is crucial for the success of any Communications Center. To achieve excellence in training Emergency Telecommunicators, a strong foundation is essential. From academy training to floor training and ongoing education, a systematic approach ensures continuous development. This presentation highlights the importance of a structured framework, clear training objectives, and their integration into effective programs. Proficient and confident dispatchers not only improve center efficiency but also benefit the wider community.
Learning Objectives:
- Examine how to accurately assess training needs within your center to develop specific, measurable, achievable, relevant, and time-bound training objectives
- Discover how to design effective training programs that align with identified training objectives and promote knowledge retention and skill development.
- Learn how to evaluate the effectiveness of training programs and identify areas for improvement to ensure ongoing learning and development.
description
A well-structured training program is crucial for the success of any Communications Center. To achieve excellence in training Emergency Telecommunicators, a strong foundation is essential. From academy training to floor training and ongoing education, a systematic approach ensures continuous development. This presentation highlights the importance of a structured framework, clear training objectives, and their integration into effective programs. Proficient and confident dispatchers not only improve center efficiency but also benefit the wider community.Learning Objectives:
- Examine how to accurately assess training needs within your center to develop specific, measurable, achievable, relevant, and time-bound training objectives
- Discover how to design effective training programs that align with identified training objectives and promote knowledge retention and skill development.
- Learn how to evaluate the effectiveness of training programs and identify areas for improvement to ensure ongoing learning and development.
