How Mismanaged Conflict Affects Retention
- Presenter(s): Heather Joyner; Christine Buchanan
- Session Length: 60 minutes
- Date: Jul 30, 2025
When Telecommunicators leave, they often cite better pay or new opportunities, but the core issue often lies in their experiences with supervisors who may not have been fully prepared for the challenges of leadership. Many in leadership roles lack the training or guidance needed to navigate the complexities of managing people and resolving conflicts effectively. This isn't about placing blame—it's about understanding the unique demands of PSAP leadership. By equipping supervisors with the skills to manage conflict and create a positive work environment, we can reduce turnover, enhance team cohesion, and improve overall performance in emergency communication centers.
Learning Objectives:
- Discover the hidden reasons behind Telecommunicator turnover and how leadership plays a central role.
- Learn practical strategies to prepare supervisors for the challenges of leadership in a high-pressure environment.
- Gain tools and insights to foster resilience, increase retention, and enhance overall team performance.
description
When Telecommunicators leave, they often cite better pay or new opportunities, but the core issue often lies in their experiences with supervisors who may not have been fully prepared for the challenges of leadership. Many in leadership roles lack the training or guidance needed to navigate the complexities of managing people and resolving conflicts effectively. This isn't about placing blame—it's about understanding the unique demands of PSAP leadership. By equipping supervisors with the skills to manage conflict and create a positive work environment, we can reduce turnover, enhance team cohesion, and improve overall performance in emergency communication centers.Learning Objectives:
- Discover the hidden reasons behind Telecommunicator turnover and how leadership plays a central role.
- Learn practical strategies to prepare supervisors for the challenges of leadership in a high-pressure environment.
- Gain tools and insights to foster resilience, increase retention, and enhance overall team performance.
