How Artificial Intelligence Can Impact Emergency Communications Centers and Responders

  • Presenter(s): Stephen Scarbrough
  • Session Length: 60 minutes
  • Date: Jul 27, 2025
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Learning Objectives:

  1. Building Trust in AI Systems: Help demystify AI and build trust in its applications. By understanding how AI works and its benefits, first responders will be more likely to embrace and effectively use AI technologies in their operations.
  2. Enhanced Decision-Making: AI can analyze vast amounts of data in real-time, providing actionable insights and recommendations, will enable personnel to understand and trust AI-driven decision support tools, leading to more informed, timely decisions.
  3. Improved Public Safety: First responders can better predict and respond to incidents, potentially preventing them from escalating. AI can help identify patterns and trends that may indicate emerging threats, allowing for proactive measures to be taken.
  4. Operational Efficiency: AI can automate routine administrative tasks, freeing up first responders to focus on critical duties. Training will help personnel understand how to integrate AI into their workflows, increasing overall efficiency and effectiveness.
  5. Data Management: Integration of NG911 and 5G, the volume of data available to first responders will increase significantly, AI will assist personnel on how to manage, filter, prioritize data to avoid information overload, focus on the most relevant information.

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Learning Objectives:

  1. Building Trust in AI Systems: Help demystify AI and build trust in its applications. By understanding how AI works and its benefits, first responders will be more likely to embrace and effectively use AI technologies in their operations.
  2. Enhanced Decision-Making: AI can analyze vast amounts of data in real-time, providing actionable insights and recommendations, will enable personnel to understand and trust AI-driven decision support tools, leading to more informed, timely decisions.
  3. Improved Public Safety: First responders can better predict and respond to incidents, potentially preventing them from escalating. AI can help identify patterns and trends that may indicate emerging threats, allowing for proactive measures to be taken.
  4. Operational Efficiency: AI can automate routine administrative tasks, freeing up first responders to focus on critical duties. Training will help personnel understand how to integrate AI into their workflows, increasing overall efficiency and effectiveness.
  5. Data Management: Integration of NG911 and 5G, the volume of data available to first responders will increase significantly, AI will assist personnel on how to manage, filter, prioritize data to avoid information overload, focus on the most relevant information.

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