Assess Your Center's People Orientation: A Path to Success
- Presenter(s): Adam Timm
- Session Length: 60 minutes
- Date: Jul 27, 2025
Is your 9-1-1 center truly people-oriented? This session will guide you through assessing your center's orientation toward its most important resource: the people working under the headset. Learn how to identify areas for improvement and actionable solutions to increase team engagement and operational effectiveness. Learn how focusing on people-driven strategies leads to higher morale, improved performance, and a more cohesive team. Walk away with a framework to evaluate and improve your center's effectiveness.
Learning Objectives:
- Learn how to assess your center's culture and climate, identifying key areas of people orientation.
- Discover strategies for improving morale, trust, and engagement among your staff.
- Develop actionable steps to shift your center toward a more people-driven approach for long-term success.
description
Is your 9-1-1 center truly people-oriented? This session will guide you through assessing your center's orientation toward its most important resource: the people working under the headset. Learn how to identify areas for improvement and actionable solutions to increase team engagement and operational effectiveness. Learn how focusing on people-driven strategies leads to higher morale, improved performance, and a more cohesive team. Walk away with a framework to evaluate and improve your center's effectiveness.Learning Objectives:
- Learn how to assess your center's culture and climate, identifying key areas of people orientation.
- Discover strategies for improving morale, trust, and engagement among your staff.
- Develop actionable steps to shift your center toward a more people-driven approach for long-term success.
