Dialing Up Defense: Cyber Incident Response in 911 Centers
- Presenter(s): Jamie Ginn
- Session Length: 60 minutes
- Date: Jul 29, 2025
This session will cover possible methods for responding to a PSAP/ECC cyberattack by addressing both cyber and non-cyber aspects, including threat detection, system containment, coordination with external agencies, and maintaining operational continuity. It will explore securing infrastructure, managing public relations, ensuring regulatory compliance, and supporting personnel, all while focusing on minimizing disruption to emergency services and safeguarding public safety during and after an incident.
Learning Objectives:
- Participants will understand there are non-cyber aspects to responding to a cyberattack.
- Participants will be able to identify and implement response strategies for mitigating the impact of a cyberattack on a PSAP.
- Participants will be better able to develop an effective communication plan with stakeholders during a cybersecurity incident.
description
This session will cover possible methods for responding to a PSAP/ECC cyberattack by addressing both cyber and non-cyber aspects, including threat detection, system containment, coordination with external agencies, and maintaining operational continuity. It will explore securing infrastructure, managing public relations, ensuring regulatory compliance, and supporting personnel, all while focusing on minimizing disruption to emergency services and safeguarding public safety during and after an incident.Learning Objectives:
- Participants will understand there are non-cyber aspects to responding to a cyberattack.
- Participants will be able to identify and implement response strategies for mitigating the impact of a cyberattack on a PSAP.
- Participants will be better able to develop an effective communication plan with stakeholders during a cybersecurity incident.
