Comms in Comms: Why Every ECC Needs a PIO
- Presenter(s): James Matthews
- Session Length: 60 minutes
- Date: Jul 29, 2025
A Public Information Officer (PIO) is a crucial yet often underutilized role within Emergency Communications Centers (ECCs). This session will provide participants with the knowledge, data, and key talking points needed to advocate for the establishment of a PIO role in their own centers. Learn how a PIO strengthens internal communications, supports staff well-being, and builds public trust through clear, consistent communications within and outside of the ECC.
Learning Objectives:
- Define the Role of a PIO in an ECC by understanding the core responsibilities and strategic impact of a PIO at an ECC regardless of it's size.
- Enhance Internal Communication by recognizing how a PIO supports ECC staff, reduces confusion, and strengthens a team.
- Advocate for a PIO Role in Their ECC through gaining practical tools, facts, and talking points to justify the need for a PIO position within their ECC.
description
A Public Information Officer (PIO) is a crucial yet often underutilized role within Emergency Communications Centers (ECCs). This session will provide participants with the knowledge, data, and key talking points needed to advocate for the establishment of a PIO role in their own centers. Learn how a PIO strengthens internal communications, supports staff well-being, and builds public trust through clear, consistent communications within and outside of the ECC.Learning Objectives:
- Define the Role of a PIO in an ECC by understanding the core responsibilities and strategic impact of a PIO at an ECC regardless of it's size.
- Enhance Internal Communication by recognizing how a PIO supports ECC staff, reduces confusion, and strengthens a team.
- Advocate for a PIO Role in Their ECC through gaining practical tools, facts, and talking points to justify the need for a PIO position within their ECC.
